Transforming Printing and Scanning at Farplace Animal Rescue with a Managed Print Solution from Total Business Group and Toshiba
Farplace Animal Rescue partnered with Total Business Group and Toshiba to replace inefficient printing across its head office and retail network. A tailored managed print solution introduced reliable devices, streamlined workflows, and proactive support, improving efficiency, reducing admin time, and providing clear visibility over printing costs.
The Pain-Points / Challenges
- Inconsistent service and poor support from the previous print supplier
- High and unpredictable costs for consumables and printer purchases
- Lack of a managed print strategy, leading to ad-hoc device setup in shops
- Significant time spent by head office troubleshooting issues remotely
- No visibility over printing usage and costs, making budget control difficult
The Recommended Solution
- A full print and scan assessment across head office and all retail locations
- Implementation of a tailored managed print service using Toshiba devices
- Deployment of user-friendly desktop printers in shops and a high-capacity MFP at head office
- Automated scanning workflows for easy document sharing to head office
- Ongoing support, maintenance, and consumables through Total Business Group
The Outcome
Following a comprehensive assessment of its print and scan requirements, Farplace Animal Rescue successfully implemented a tailored managed print solution with Toshiba devices, supported by Total Business Group. The rollout of user-friendly printers, automated workflows, and fully managed support has transformed day-to-day operations across both head office and retail locations. As Lindsay Burns, Deputy CEO, reflects: “Our experience with Total Business Group and Toshiba has been seamless, efficient, and highly professional… the managed print service supports our growth, improves operational efficiency, and has taken a huge administrative burden off our staff.”
