A solution to reduce invoice processing time and improve overall operational efficiency across the retail estate.
Charlies Stores is a long-established, family-run retailer known for delivering outstanding value and service. Faced with a manual invoice processing system that was time-consuming and error-prone, the business partnered with Toshiba to implement a fully automated, digital workflow. The result was a dramatic reduction in processing time, improved accuracy, and faster month-end reporting—freeing up the finance team to focus on more strategic tasks.
The Pain-Points / Challenges
- Time-consuming and cumbersome invoicing system
- Manual document handling and verification
- Errors and data discrepancies
- No visibility over the invoicing process
The Recommended Solution
- DocuWare for a centralised digital document repository and digital forms
- ADS Capture (Advanced Data Spectrum) for automating the extraction and classification of invoice data, and integrating existing systems seamlessly
The Outcome
“As a high-volume, multi-site retail operation, we needed a solution that would truly align with our business needs. Toshiba took the time to listen, understand, and deliver a tailored package that has seamlessly integrated into our finance processes. This efficiency has even freed up time for us to hold regular team meetings to discuss company performance and goals. We’re excited to continue our partnership with Toshiba and would wholeheartedly recommend them to other businesses that are looking to take the first steps into automation.”
