Case Study: James Du Pavey Estate Agents

June 2, 2023

James Du Pavey partner with trusted print solutions specialist The Zero Group, for high quality, on-demand in-house printing across their busy chain of estate agents in the Midlands.

With over 20 years’ experience, local print experts recommend Toshiba multifunction printers (MFPs), offering the best colour representation and print quality, for the agencies' extensive range of marketing collateral.

James Du Pavey Estate Agents is an independent agency founded with a single vision: ‘To provide an outstanding bespoke service for each and every client’.

As a local agency they offer a flexible, personal service to suit their customers which many larger companies cannot. Their professional and experienced team are dedicated to ensuring customers achieve the best possible sale price for their property as swiftly and as easily as possible. They have a dedicated team working on each customers behalf, each of whom will visit the property to understand the priorities and requirements.

They are available to help and advise at every step of the way and believe in a culture of openness and in talking through the reasons behind their advice, so customers can be confident they are making the right decision. 

In-house vs outsourced

An award-winning estate agent, James Du Pavey prides themselves on offering quality and professionalism in the service they provide to their customers. This is reflected at every stage of the sales process, including photography, web presence and printed marketing brochures. Managing Director, James, talked about the importance of portraying the agency at its best through their collateral, “Agencies work in different ways, some use external companies to print their brochures, others in-house with low-quality paper, some nothing at all. We think that presenting customers with a glossy full colour brochure at a viewing gives a more personal touch, something for them to takeaway and refer to at a later date, but we need to be agile and make changes to the content, so using an external agency to pre-print just doesn’t work for us. We need the quality of an external agency with the flexibility of internal printing.”

When the estate agent were looking to refresh their printing estate a number of years ago, they were approached by specialist print supplier The Zero Group. Managing Director, Peter Thompson, was confident that whatever brand of MFP they were using, he could offer a far superior print quality with a Toshiba device. James commented on their initial engagement, “We compared the brochure printed on the Toshiba machine with what we had from our old devices and were amazed with the difference, it had an unbelievable finish and quality, which we could not replicate. We were also incredibly impressed with the knowledge, approach, and responsiveness of the Zero team, it was so refreshing to work with a company that are passionate and care about their clients and not trying to do the hard sell.”

Colour clarity

Following a successful bid proposal, The Zero Group were appointed as the new Managed Print Supplier, installing Toshiba MFPs across all sites. Peter Thompson spoke about The Zero Group approach, “Every customer is different and has unique requirements for their business, we always offer a personal service and take the time to understand the customers objectives and recommend a solution that is going to work for them. For James Du Pavey, it was very clear that they wanted to produce high quality glossy brochures, with the flexibility to make changes and without the expense of paying for an outsourced agency. My team worked closely with James to set-up the MFPs to match the colour clarity they were looking for, investing the time to get the correct profile that could then be replicated on all devices. We looked at logos, photographs, and block colours to make sure that everything had the crisp printed image that they were looking for.”

Trusted supplier

The Zero Group and James Du Pavey have now had a partnership for over 10 years, and the agency is currently using the next generation of Toshiba devices. James concluded on the relationship, “We have found in The Zero Group a trusted supplier, with a personal approach that really care about their clients. They take the whole pain out of the process for us, for example, with automated delivery of toners, and they are always available to deal with my questions and issues, quickly and efficiently should we have any. They also have the backing of Toshiba, a quality hardware manufacturer that designs robust and durable devices, the latest hardware is faster and has the reliability required by our thriving business. I wouldn’t hesitate to recommend both The Zero Group and the Toshiba MFPs to other companies and will continue to engage with Peter and his amazing team for all my future printing requirements.”

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