Case Study: Easy Bathrooms

August 14, 2023

Rapidly expanding bathroom furniture and tile retailer partners with specialist print solution supplier, Nuvem Solutions, for support and peace of mind across their chain of nationwide showrooms

Nuvem Solutions provide a fully managed print service for Easy Bathrooms network of high street stores, with high quality, reliable Toshiba Multifunction Devices.

Easy Bathrooms began trading in 2012, and now have a network of 135 showrooms throughout the UK. They believe in sourcing and supplying the highest quality bathroom products, so customers can be certain that when they buy one of their products, they are buying the best.

In most cases their standards surpass that of high street bathroom retailers as they believe in supplying bathroom items that last the test of time. For this reason, they can offer an extensive guarantee covering manufacturer defects, giving customers peace of mind.

With the combination of an extensive range of quality products and top-class customer service, Easy Bathrooms really do take the stress and hassle out of finding the dream bathroom.

Technology for expansion

Over the last couple of years Easy Bathrooms has grown to have the largest presence on the high street and retail parks, with over 130 showrooms across the UK. The company has built their network with impressively fitted out stores, a large array of products and an understanding that customers want to come and look, browse and choose for their homes. Simon Wallace, Facilities Manager, talked about the importance of print across the estate, “Like any environmentally conscious company, we look to reduce our printing as much as possible, but our customers still expect us to provide the resources to meet their requirements, for example CAD drawings, showroom labels, quotations and invoices. We had been using a stationary provider for our print solution, but the larger we grew, the less able they were to support our infrastructure, and it was clear we needed an experienced and specialist supplier for our printing needs.”

A future-proofed partner

Nuvem Solutions were recommended to Easy Bathrooms, a print solutions company with a reputation for taking the time to understand their customers’ requirements and proposing products that would be the best fit for the business needs. Nuvem also had a partnership with Toshiba and were able to provide the latest MFP technology. Daniel Lancaster, Director at Nuvem, spoke about their proposal for Easy Bathrooms showrooms, “The company had expanded so quickly, they didn’t have any sort of IT support for their print estate and were reliant on a provider that didn’t have the necessary skills or infrastructure, which was causing issues in stores. With our expertise and experience of working with similar organisations managing their documents and improving processes to save time and money, we proposed a fully managed print service with a support package for Easy Bathrooms showrooms across the UK.”

Following a successful trial in one store, and then a further ten, the Toshiba devices were rolled out across the entire Easy Bathrooms estate. Simon Wallace commented on the project, “The transition was seamless, Nuvem handled the whole process in manageable batches, removing the old kit, setting the machines up in advance and ensuring a smooth integration into our network. I’ve dealt with a lot of sub-contractors before who often give very poor service, but Nuvem were professional, provided great support, liaised with all the stores directly and made the whole process as painless as possible. They go above and beyond any service level agreement and the speed in which they respond has far exceeded my expectations.”

A fit for the showrooms

Easy Bathrooms now has a fully managed print service, automatic toner replenishment and the latest Toshiba MFPs, backed by a national support infrastructure should they have any issues. They can provide customers with sharp, clear, professionally printed documents, so that their take home materials match the quality of the Easy Bathrooms brand. Simon concluded on the experience, “The whole project has been managed by a knowledgeable team who clearly know what they are doing. We have the peace of mind of reliable printers, and a service back-up that gives us no disruption at showroom level, it just works so well and helps us to give our customers the professional experience that they expect. We will continue to work with Nuvem and Toshiba in our new stores and would 150% recommend them to other companies.”

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