Automating order processing, saves time, reduces errors and improves operational efficiency.
Aico, an Ei Company and member of the Electrical Distributors’ Association, was founded in 1990 by Ken Ainsworth, with the name originating from Ainsworth Company. Over the last 35 years they have grown to become the European market-leader in home life safety, pioneering new technologies and offering high-quality products designed, developed, and manufactured at their factory in Shannon, Ireland.
The Pain-Points / Challenges
- Manual processing of over 60,000 orders annually, requiring 8 employees
- Struggling to keep pace with demand
- Cumbersome, overly complex OCR solution that wasn’t easy to use
- Minimal support from current software provider
- Lack of time for teams to focus on customer-centric tasks
The Recommended Solution
- Collaborative workshops to understand specific challenges faced by the Aico team
- Implemented ADS OrderStream to automate order capture, validation and entry
- Real-time data synchronisation and enhanced order accuracy
- Intelligent mapping that learns from complex PDF formats
- Seamless integration into existing systems
The Outcome
Following a series of collaborative workshops, Aico were impressed with both ADS and the dedicated support of the Toshiba team. Pleased with the user-friendly interface, enhanced order visibility, speed and accuracy of processing, Aico quickly made the decision to transition all order processing from their existing solution over to ADS. The result was a substantial saving in both cost and operational efficiency, allowing the team to reduce from 8 to four people and redeploy them to more customer-focused roles. Processing times dropped from 4 minutes per order to an average of 30 seconds, with improved accuracy and less need to print or store paper. For Aico, “OrderStream was a breath of fresh air… providing real-time updates and complete visibility. System training was straightforward, enabling us to achieve full order matching with zero manual intervention. Its intuitive design made it easy for every team member to use… We noticed an immediate boost in office morale.”
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