We would like to inform you about the latest situation regarding our operational response to the Coronavirus outbreak now that several months have passed since the outbreak of the pandemic and UK life has started to show signs of returning to normality, with some restrictions.
Our prime aim remains to ensure we protect the health and safety of all our employees, customers and Business Partners during this unique situation.
Our main production sites across China & Malaysia are operational, with limited impact to our supply chain, despite maintaining all in country social distancing measures. We continue to utilise air shipments over sea freight as necessary to improve lead time intakes as our business returns to more normal levels.
Both our warehouse and carrier providers continue to operate a near normal service, whilst regulating the necessary social distancing measures for safety to all their staff and customers. At this time there is no adverse impact to our delivery service schedules if the recipient is open to receive goods.
Now that many businesses have started to move their employees back to office (or other) premises, we are able to re-activate our normal automatic toner replenishment service by customer request. If your business is ready to resume this service please contact your account manager, business partner manager or our consumables team (on email@example.com or 08430 500 400) to request re-activation. We politely urge our customers and business partners to consider the necessity of this, so that we can prioritise those who are truly back to full operation and need this service the most. As throughout, we continue to prioritise key worker industries such as hospitals, care homes, prisons and grocers.
After a period of lockdown, during which our customer experience and service levels have remained unaffected, we are now gradually resuming normality:
In summary our main message is that we are very much open for business, remain here to support our customers and partners and are operating with negligible impact on the Toshiba customer experience that we know you all rely on. We continue to work hard to deliver excellent outcomes for our staff and customers.
Since the start of lock-down we have issued solutions and advice that are delivering real help to businesses adapting to our new world. These include:
If you have any comments or suggestions in relation to this update please contact firstname.lastname@example.org.