• »
  • »
  • »
  • Automation: What would your job be like without the mundane bits?

Automation: What would your job be like without the mundane bits?

May 11, 2018


The business world is fast-paced, exciting and progressive. But with a mix of off-site working, online activity, headquarters and back offices, there’s now an abundance of data to process – and not keeping on top of it can hold a business back. Staff are overstretched, leaving them little time free to do the jobs they were hired to do. Wouldn’t it be great if someone – or something – could just take care of all the mundane stuff?

Artificial Intelligence - A real, bespoke solution

Everyone’s talking about Artificial Intelligence (AI). So, what is it? And will it really help? For years AI has been ‘one for the future’. But that future is here today and many businesses are already benefitting from it.

AI is automated self-learning technology that’s able to handle large amounts of unstructured data and improve its own efficiency in the process. It increases the speed and productivity of mundane and repetitive tasks by taking all the data from the different facets of your business and processes it with ease.

Rather than burdening a department, AI can simply run all that data through a single filter to understand the communication and distribute it to the right person – continually learning and adapting as it goes. Meanwhile, your staff are left with the time and data they need to focus on those value-generating projects that really matter to your business.

Great, so what else can AI do?

On top of improving efficiency and helping to drive down costs, AI can be used to:

  • Gain a better understanding of your customer base.
  • Trawl through vast quantities of data, providing you with a detailed analysis of trends it finds in the process. This is regardless of whether data is structured, such as from feedback forms and surveys, or unstructured comments via social media, forums, email communications and more.
  • AI can help pick up on positive or negative trends and alert users to the potential situation automatically, allowing customer service to respond quickly to developing situations before they get out of hand.
  • AI can then help you identify the patterns and behaviours that inform strategies to enhance the overall customer experience.
  • This removes the need to search for public responses manually and enables you to respond quickly – which is great for business reputation.

Tailored AI Solutions

So, you like the sound of AI’s capabilities and you want to find out more. But wait. Don’t rush into anything. The best AI solution is the one that’s tailored to your business needs.

As a business services specialist, we can build a solution that meets your initial requirements and continues to learn as you evolve – helping you save money and resources along the way. Now is the time to find out more! 

Want to see our solutions first hand? Why not visit us on Stand 350 at The AI Summit London on 13-14 June 2018

Comments (0)

Add a Comment