Process Optimisation

Internal processes can often be complex and department specific. They can entrench your skilled workers in administration, grow the operational cost base and consume hours of time, which could otherwise be spent on frontline activity.

We can deploy artificial intelligence to ensure that your business processes stay optimised as you scale. Every interaction feeds intelligence to your business, and by introducing intelligent and automated processes to everyday document workflow activities enhances operational effectiveness, saves businesses time, resources and money. What’s more, by automating workflows with recognition technology and metadata, organisational processes are enhanced and the retrieval of documents becomes secure, structured and cost-effective.

 Helping you to automate as much of your repetitive workload as possible, in a compliant and auditable way, is key, and where we can assist. Through the implementation of advanced solutions, you will stay one-step ahead of the rest. 

  • Automate processes
  • Leverage big data
  • Enhance business analytics
  • Simplify complex tasks
  • Personalise communications
  • Improve customer experience
  • Inform business decisions
  • Scale at pace


AI Platform

Through AI Platform, we can provide intelligent analysis and understanding of incoming documents and digital correspondence, regardless of format and structure. It learns from the behaviour of expert users during information evaluation and processing with the goal to extract and enrich key information delivery to the appropriate business processes.  The product and solutions suite helps organisations make better decisions faster and frees up valuable time to seek new business opportunities. 


  • Save time, money and resources by automating information management processes
  • Handle all input channels in a single platform and in a single process
  • Improve quality and consistency of customer interactions
  • Automate business applications such as Digital Mailroom management, claims processing, customer onboarding, response management, invoice processing, expense management and more
  • In short, automate any repetitive text-based process

This intelligent platform is the key to automating business processes and improving customer experience in a progressively dynamic marketplace.

Note: AI Platform is only available through Toshiba directly.