Customer Experience Management

Customer Experience ManagementDelivering exceptional customer service is a key priority for many organisations and to do so you need to be able to accurately synchronise data across the increasingly fragmenting channels used by customers; simplify workflow, and manage resources more effectively.

AI Platform Response extends the value of the single platform to the operational side of a business such as a contact centre, claims handling teams and the web via email, SMS, Facebook and Twitter. It then automatically assigns queries to the most suitable agent while providing them with a single view across all communication channels. This video provides a clear overview of the unrivalled power of Info Insight to enhancing your customer relationships and the “power of first touch.”