Global Business Solution

Corporate customers are increasingly questioning the need to expend their valuable management time and company resources costs on running a diverse fleet of copiers, printers or centralised printing equipment in order to meet their document management requirements. Furthermore, extensive global and local research shows that international companies seek a more strategic operational solution for their multifunction device installations. This solution should be standardised and implemented in all their subsidiaries and branch offices worldwide. In addition, customers are trying to cost-effectively standardise their workflows and business processes worldwide and need therefore a global solution.

Toshiba’s response to this trend is its Global Business Solutions Program.

Through this program, we aim to exceed multi-national customer’s needs by being a centralised resource committed to outstanding service, and to provide innovative programs, products and services which exceed customer expectations in a dynamic competitive environment. We strive to provide excellent service to our customers globally, primarily through the delivery of hardware, service or customised solutions.

Key Principles

  • The provision of leading office technology solutions to our Pan-European and Global Major Accounts
  • Bundling and co-ordination of Pan-European and Global Accounts activities from one centralised point
  • Strong and open communication channels
  • Outstanding response capabilities and service procedures
  • Mutual successful business partnerships

Key Customer Benefits

  • Centralised account management, reporting and communication
  • Consistent pricing and mutually agreed service levels
  • Manufacturer based technical support
  • Direct relationship with manufacturer
  • IT technology leader
  • Provision of world-class multifunctional devices
  • Superior handling of administration (consolidated reporting and invoicing)

Global Structure and Regions

Our Global Accounts area is comprised of 6 regions:

  • North & South America
  • Europe
  • South East Asia, Middle East and Africa
  • Japan
  • Australia & New Zealand
  • China, Taiwan, Hong Kong, South Korea & Brazil

Each region and country has a Global Accounts team which maintains close contact with other team members worldwide. All representatives are continuously sharing information such as the recent and potential customers, both local as well as global.

In Toshiba TEC’s European Headquarters (Germany), a coordination office was established which is responsible for coordination and implementation of the Global Accounts Program in Europe. This is your first point of contact for Pan-European business.